Refund policy

RETURN & REFUND POLICY

Last updated: 2026

At Alcarra, every piece is prepared with care. We want your experience to be seamless from the moment you place your order to the moment your bag arrives.

RETURNS

We accept return requests within 14 days of delivery, subject to the conditions below.

To be eligible for a return, the product must:

Be unused and in its original condition.
Be returned with all original packaging, tags, and accessories.
Not show signs of wear, damage, stains, or alteration.
Be accompanied by the original order details.
Meet our Opening Video Requirement outlined below.

OPENING VIDEO REQUIREMENT

For every order, we strongly recommend recording a continuous, unedited opening video from the moment you receive the package.

For claims involving damage, missing items, an incorrect product, or a product defect, an opening/unboxing video is required to process the return or refund request.

The video must clearly show:

The unopened package and shipping label.
The condition of the package before opening.
The complete opening process.
The product and all included items immediately after opening.

The video must be continuous and unedited, with no cuts or interruptions.

Without a valid opening video, we may be unable to verify the condition of the product when it was received and therefore may be unable to approve a return or refund for damage, missing items, or incorrect-product claims.

This requirement does not limit any rights you may have under applicable consumer protection laws.

HOW TO REQUEST A RETURN

To request a return, contact us within 14 days of delivery at:

accessaristic@gmail.com

Please provide:

Order number
Full name
Reason for the return
Clear photographs of the product
Opening/unboxing video, where applicable

Our team will review your request and provide return instructions if it is approved.

REFUNDS

Once the returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow additional processing time for your bank or payment provider to reflect the refund.

RETURN SHIPPING

If the product is being returned because of a change of mind, return shipping costs are the responsibility of the customer.

If the product arrives damaged, defective, or incorrect, please contact us immediately with the required evidence so we can assist you.

EXCHANGES

As Alcarra is currently a one-product collection, we do not offer direct exchanges.

If you require a replacement, we will assess the request according to the circumstances of the order and applicable policy.

NON-RETURNABLE PRODUCTS

Returns may not be accepted for products that have been:

Used or worn
Damaged after delivery
Altered or modified
Stained or soiled
Returned without the original packaging or accessories

SALE & PROMOTIONAL ORDERS

Products purchased during promotional periods may be subject to additional return conditions. Any applicable restrictions will be clearly communicated at the time of purchase.

OUR COMMITMENT

We believe luxury should feel effortless—not complicated.

If you have any questions about your return, refund, or order, please contact us at: